Return Policy
At P&S Supply LLC, we are committed to providing quality products and excellent customer service. Because many of the products we sell are non-stock, surplus, or overstock items, we maintain the following return policy.
Return Eligibility
- Returns must be requested within 14 calendar days of the delivery date.
- Items must be unused, uninstalled, and in their original packaging with all accessories, manuals, and documentation included.
- Proof of purchase is required for all returns.
Non-Returnable Items
The following items are not eligible for return:
- Non-stock or special-order items
- Clearance, surplus, or final sale items marked “Non-Returnable”
- Products that have been installed, used, modified, or damaged after delivery
- Electrical components that have been installed or energized
- Items returned without prior authorization
Return Authorization
Before returning any product, customers must contact P&S Supply LLC to obtain a Return Merchandise Authorization (RMA). Returns received without an approved RMA may be refused.
Shipping Costs
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable unless the return is the result of our error (such as receiving the wrong item or a defective product).
We recommend using a trackable shipping service and purchasing shipping insurance. P&S Supply LLC is not responsible for returned items lost or damaged during transit.
Inspection and Refunds
Once your return is received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original method of payment, less any applicable restocking fees, within 5–10 business days after approval.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery so we can evaluate the issue and provide a resolution.
Questions
If you have any questions regarding our return policy, please email us at pandssupply24@gmail.com before placing your order.
Shipping Policy
P&S Supply offers free standard ground shipping on eligible orders. Most orders ship within 1–2 business days. Standard ground delivery typically takes 3–5 business days after the order has shipped, depending on the carrier and delivery location.
Tracking information will be provided when available. Delivery times are estimates and are not guaranteed. If an order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the packaging and item so we can review the issue.
Fitment
Automotive, truck, and agricultural parts may vary by year, make, model, engine, equipment type, and application. Customers are responsible for confirming part numbers, measurements, and compatibility before purchase.
P&S Supply is happy to help review part information before an order is placed, but final fitment confirmation is the customer’s responsibility. If you are unsure whether a part will fit your vehicle or equipment, please contact us at pandssupply24@gmail.com before ordering.